Shamrock Labeling Systems
 
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FAQ's

 

General

General

Q: I would like to know when I can expect my order. Can I track my order online through your website?
A:

Our new Shamrock Online Store will send you automatic email notifications after you have placed an order and once your order has shipped. If you are looking for an expected ship date, our Customer Service Department is available by phone to track your order for you and will get back to you immediately with a status on your delivery.

Q: How can I find pricing for a product?
A:

Our new website gives Shamrock customers the opportunity to become a member and, with an ID and password, access your pricing online anytime you like. If you prefer to speak with someone in-person, our Customer Service Department remains ready to answer your questions by phone, fax, email or you may request an in person meeting with one of our local Sales Consultants.

Q: Can I view order history through the Shamrock website?
A:

Yes. Shamrock’s new Online Store gives you the ability to view all of your past online orders with Shamrock so that you can easily track the information you need. If you find an order that you placed previously, it is now easier than ever to re-order those items.

Q: I’m almost out of labels. What do I need to do in order to get my labels in a hurry?
A:

Shamrock prides itself on quick delivery and turnaround times on both stock and custom items. However, if you find that you are needing your labels faster than our expected timeframe, then we have premium shipping available to you. When placing a stock order on our website, you may choose from various expedited shipping options. For custom orders, please contact us to request an expedited ship date.

Q: What is the Wishlist that I see in my account profile?
A:

Shamrock’s new website gives you the opportunity to shop for products that may be of interest to you but hold them in a “Wishlist” until you are ready to purchase through the Shopping Cart. If you would like to send your wishlist items to a friend or someone who places orders for you, you can do this as well through the Wishlist.

Q: What are Reminders used for?
A:

If you order a product often and would like to receive an email notification as a reminder to place an order, you can use our new “Reminders” function to do so. You’ll never forget to place an order again!

Q: How can I store multiple addresses so that I don’t have to enter them each time I place an order?
A:

In your Account profile, you can access our Address Book functionality to enter different Address Nicknames so that you don’t have to re-enter information. For example, if you regularly order products but they can ship to three different locations based on each product, you can add those addresses in your Address Book, saving you time and making your order process more convenient.

 
34 Davis Drive, Bellwood, Illinois 60104   Phone 800-323-0249   Fax 800-248-1907