Shamrock Labels is the leading innovator in labeling products for healthcare and research since 1969. Today, our high-quality labels are composed of the most advanced materials and adhesives, setting the standard for healthcare labels and identification across the globe. With complete production facilities in the midwest and west coast, Shamrock Labels manufactures and ships worldwide quickly and efficiently. Our full-service customer support teams are focused on exceeding your expectations with every question answered and every order placed. We don’t just sell labels; we provide label solutions.
What We Look For
At Shamrock we value team members who understand the type of communication, attention, and commitment it takes to work successfully with customers, co-workers, and supervisors.
Shamrock is not a stepping stone on your resume, but rather an opportunity for a career. Our continued growth means advancement is always an option for an ambitious employee.
Problem Solving Skills
Ideas drive solutions, so sometimes problem solving just comes from new ideas. Having team members who can formulate new ideas to help create solutions has been a cornerstone to our success.
Customers don’t shop twice at a place that is unreliable. Dependable employees are key to growing and keeping our customer base.
Customers don’t want to be placed on hold, follow up on emails, or wait for answers. They will just shop somewhere else. A responsive team is what keeps our customers coming back again and again.
Optimism & Positivity
Feelings are so contagious. At Shamrock we pride ourselves on having employees who are optimistic and positive to create a great working environment and leave a lasting impression with our customers.
Join the Shamrock Teams
Regional Account Manager
To be an Account Manager for the respective regional Customer Care group and set an example for the team on how to represent the Shamrock brand and provide exemplary service to every customer in an effort to drive sales growth. The Regional Account Manager must have knowledge of customer service principals, ability to work well with outside sales teams, and be motivated to gain knowledge regarding Shamrock Labels products.
Required Education and Experience
High School diploma, general education degree or equivalent (college degree preferred); Knowledge of customer service principles and practices, relevant computer applications, including all Microsoft Office programs; highly organized.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.
Equal Opportunity Statement
It is the policy of Shamrock Scientific Specialty Systems, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Shamrock Scientific Specialty Systems, Inc. will provide reasonable accommodations for qualified individuals with disabilities.
Primary Job Responsibilities
Communicate with customers, via phone and email, to ensure that all of their needs are understood and addressed.
Build strong customer relationships to both maintain existing customer accounts, as well as acquire new customers.
Responds to escalation requests as first point of contact, analyzes escalation, and resolves to satisfaction.
Act as customer’s central point of contact, to centralize any and all requests so that the customer experience is top notch from day one.
Works with graphics, production, and shipping leads to ensure that customer requests are handled properly and timely.
Communicates frequently with Regional Sales Manager (RSM) and assists with sales related tasks and activities.
Aids RSM in follow up on quotes, contracts, and other sales tools as needed and assigned.
Contacts potential customers to create sales leads for RSM.
Contacts existing customers to solicit reorders of frequently ordered products.
Collect and analyze customer product and order history data to predict order patterns and be able to notice and address changes promptly.
Active learning and active listening skills
Effective communication skills - verbal and written
Basically, each and every day, do your best to impress the customer! We are looking for happy, motivated, enthusiastic individuals who truly enjoy helping other people and are motivated by problem solving. Customers love Shamrock Labels staff because we are so committed to their total satisfaction. We are looking for people who want to be a part of that kind of team and enjoy working in a field that directly benefits the world of healthcare.
Primary Job Responsibilities
Work closely with customers, via telephone and email, to ensure high levels of satisfaction
Demonstrate excellent responsiveness and follow through on customer requests
Obtain and evaluate all necessary information to answer customer product inquiries
Provide pricing and updates on expected shipment schedule
Set up new customer accounts
Process stock and custom orders, per company protocol
Edit orders entered and prepare for internal distribution
Organize workflow to meet customer timeframes
Direct requests & unresolved issues to appropriate resources
Manage customer accounts
Record details of customer requests and resulting actions taken on behalf of customers
Build and maintain customer database
Exhibit good teamwork by coordinating with other internal departments
Provide feedback on areas for improvement in departmental processes
Provide product consultations
Consistent good work attendance
Communication Skills - Written & Verbal
Problem Analysis & Problem Solving
Data Collection & Ordering
Attention to Detail & Accuracy
Customer Service Orientation
Tolerance for a fast-paced, multi-tasking work environment
"Shamrock is the best job I have ever had! We have a work hard/play hard culture that is rewarding and challenging. It is a real pleasure to know that our labels are helping improve patient safety throughout the country."